Shipping & Returns

Shipping Policy

We ship within the European Union (EU) only, offering delivery of apparel, accessories, wetsuits, surfboards, and other items available in our store. Orders are shipped via trusted carriers such as CTT, Chronopost, or DPD. Delivery times and special instructions must be arranged directly with the carrier. Orders shipped outside the EU may be subject to customs duties or taxes, which are the responsibility of the buyer.

Free Shipping

We offer free shipping within Portugal on orders over €100, with the exceptions listed below.

Exceptions to Free Shipping & Special Shipping Items

• Janga Wetsuits: not eligible for free shipping promotions. Shipping costs are always applied at checkout, regardless of order total.

• Surfboards and Coffins (e.g., Db Surf Pro Coffin): due to their large size and weight, these items are not eligible for free shipping, and shipping is not calculated automatically at checkout.
  Please contact us via email before placing your order to receive a personalized shipping quote.

Exchanges & Returns

We accept exchanges within 15 days of purchase, with the original receipt. Items must be in perfect condition, unused, and with original tags and packaging. Exchanges are accepted for items of equal or higher value (with payment of the difference).

We do not offer refunds.

Items excluded from exchange/return:

• Sale or discounted items

• Surfboards
  

• Customized items

Shipping Fees

Shipping and handling fees are non-refundable, except in the case of an incorrect item being shipped.
To request an exchange or a custom shipping quote, please contact us by email.